{"id":11870,"date":"2022-12-16T10:05:19","date_gmt":"2022-12-16T10:05:19","guid":{"rendered":"https:\/\/studentexchange.org.au\/?page_id=11870"},"modified":"2024-08-07T07:27:47","modified_gmt":"2024-08-07T07:27:47","slug":"child-safety-and-qmp","status":"publish","type":"page","link":"https:\/\/studentexchange.org.nz\/about-us\/child-safety-and-qmp","title":{"rendered":"Child Safety and Quality Management"},"content":{"rendered":"\n<section class=\"inner-banner-section\"><div class=\"inner-banner-wrap\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2023\/04\/SEANZ1600x600-41.jpg\" \/><\/div><\/section><section class=\"banner-blue-box\" style=\"background:#410099\"><h1 style=\"color:#ffffff\">Child Safety <\/h1><p style=\"color:#ffffff\">Quality Management Policy<\/p><\/section>\n\n\n<div class=\"container\"><span><span><a href=\"https:\/\/studentexchange.org.nz\/\">Home<\/a><\/span><\/span><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading container\" id=\"h-child-safety-amp-quality-management-policy\">Child Safety &amp; Quality Management Policy<\/h2>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns container is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h4 class=\"wp-block-heading has-primary-blue-color has-text-color\" id=\"h-child-safety-amp-quality-management-policy-0\">Child Safety &amp; Quality Management Policy<\/h4>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Student Exchange Australia New Zealand Ltd places the safety and well being of our exchange students as its highest priority. We maintain and continually improve a Quality Management System that complies with the requirements of the International Standard ISO 9001. Our objectives are to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>deliver a safe, secure and enjoyable experience to student participants<\/li>\n\n\n\n<li>consistently and efficiently deliver services that comply with confirmed specifications and relevant Child Safety Standards.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-primary-blue-color has-text-color has-medium-font-size\"><strong>The Key Standards underpinning our Child Safety &amp; Quality Management Policy are:<\/strong><\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading has-primary-blue-color has-text-color\">Organisational Culture<\/h5>\n\n\n\n<ol class=\"wp-block-list\">\n<li>an organisational culture that promotes child safety at all levels including through effective leadership arrangements<\/li>\n\n\n\n<li>screening, supervision, training and other human resources practices that reduce the risk of child abuse by new and existing personnel<\/li>\n\n\n\n<li>an open, supportive and professional work environment<\/li>\n<\/ol>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading has-primary-blue-color has-text-color\">Policies and Procedures<\/h5>\n\n\n\n<ol class=\"wp-block-list\">\n<li>policies and procedures that provide clear direction to staff &amp; volunteers in the conduct of their work<\/li>\n\n\n\n<li>a code of conduct that establishes clear expectations for appropriate behaviour with children<\/li>\n\n\n\n<li>clear processes for responding to and reporting suspected child abuse<\/li>\n<\/ol>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading has-primary-blue-color has-text-color\">Problem Resolution<\/h5>\n\n\n\n<ol class=\"wp-block-list\">\n<li>resolve student, parent, and partner queries promptly, professionally and in a friendly manner<\/li>\n\n\n\n<li>continually engage all stakeholders in meaningful consultation and communication<\/li>\n\n\n\n<li>give our students, parents and partners the utmost confidence in our services and ability to meet their needs.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading has-primary-blue-color has-text-color\">Compliance Systems &amp; Program Evaluation<\/h5>\n\n\n\n<ol class=\"wp-block-list\">\n<li>meeting all statutory and regulatory requirements and agreed customer requirements<\/li>\n\n\n\n<li>the continual development of compliance systems that enable staff to easily monitor the compliance status of all aspects of our programs<\/li>\n\n\n\n<li>the continual development of program evaluation systems that provide data that can be used for quality improvement purposes.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading has-primary-blue-color has-text-color\">Partners &amp; Suppliers<\/h5>\n\n\n\n<ol class=\"wp-block-list\">\n<li>working only with partners and suppliers who share our commitment to child safety and quality<\/li>\n\n\n\n<li>establishing working practices that are open, honest and professional<\/li>\n<\/ol>\n\n\n\n<p>Our Child Safety &amp; Quality Management Policy is applicable to directors, employees, volunteers and partners and to any person or organisation that represents us, as well as all suppliers in the conduct of their activities for and on our behalf. This policy expresses the ongoing commitment by Student Exchange&#8217;s management and staff to understand, regularly review and continually implement these actions.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h4 class=\"wp-block-heading has-primary-blue-color has-text-color\">ISO 9001 Quality Management System Certification<\/h4>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Student Exchange Australia New Zealand Ltd is leading the way as the first secondary student exchange organisation in the world to be certified to ISO 9001 (Quality Management System). A consumer centric quality management system is essential for identifying and managing the expectations of our students and their families.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-educatius-edu-button container\"><a rel=\"noopener\" class=\"btn btn-lg btn-primary\" href=\"\/important-program-information#h-iso-cert\" style=\"color:#ffffff;background-color:#009490\">ISO 9001 Quality Management System Certification<\/a><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>ISO 9001 (Quality Management System) is an internationally recognised quality management standard which provides assurance that Student Exchange Australia New Zealand has the type of management systems in place to deliver a quality experience to our students. It guarantees an ability to consistently meet customer, statutory and regulatory requirements, and addresses customer satisfaction through the effective application of the system. While our individual employees are inherently motivated to act in your interests at all times, it&#8217;s good to know the organisation as a whole has the quality systems to support their endeavours at all times.<\/p>\n\n\n\n<p>Certification to ISO 9001 assures you that Student Exchange Australia New Zealand:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maintains stringent policies, systems and procedures for the delivery of our programs;<\/li>\n\n\n\n<li>Has documented continual improvement systems in place;<\/li>\n\n\n\n<li>Obtains regular feedback from our clients and families and uses that information to improve our programs;<\/li>\n\n\n\n<li>Demonstrates a strong commitment to customer service.<\/li>\n\n\n\n<li>The Best Practice ISO 9001 certification symbol and the JAS-ANZ logo can only be used by organisations that have been externally audited and found to meet the required standards.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns container is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-thumbnail\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2023\/01\/bpweb-4-77x150.png\" alt=\"Best Practice Certification - ISO9001\" class=\"wp-image-15905\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-thumbnail\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2023\/01\/jasanz-4-133x150.jpeg\" alt=\"JAS-ANZ\" class=\"wp-image-15906\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h6 class=\"wp-block-heading has-medium-font-size\"><em>&#8220;This is something we have been working toward for some time and reflects our commitment to the quality of the programs we provide. It is a first in the industry in Australia and New Zealand and is the culmination of a lot of hard work by our staff and volunteers over many years. We have always had a strong culture of continuous improvement and a sharp focus on customer service. This certification represents independent verification that our Quality Management System meets stringent, internationally recognised standards.&#8221;<\/em><\/h6>\n\n\n\n<p><strong>National Director, James Crimp<\/strong><\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"wp-block-educatius-right-image-and-text highlight-section-reverse py-1 py-sm-5 py-md-5 container\" style=\"background:#ffffff\"><div class=\"container my-3\"><div class=\"row\"><div class=\"col-md-6 order-md-1\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.nz\/wp-content\/uploads\/sites\/8\/2024\/08\/Diversity-image.jpg\" class=\"w-100\" \/><\/div><div class=\"col-md-6 order-md-0\"><div class=\"text-block-wrap py-md-0 px-md-5\"><span class=\"text-block-title text-primary\"><\/span><h3 class=\"text-block-title text-primary\">Equity &amp; diversity<\/h3><p>Student Exchange Australia New Zealand welcomes students and host families from all walks of life. Our priority is the safety and wellbeing of our participants regardless of their background. <br><br>Our <a href=\"\/programs\/benefits-and-eligibility\">eligibility criteria<\/a> are established in consultation with our overseas partners who are best placed to be familiar with the requirements of schools and host families in each host country. As long as you meet our eligibility criteria, submit your application by our deadline, and can pay the participation fee, there is a good chance you\u2019ll be accepted!<br>&nbsp;<br>We are proud to highlight that we welcome applications from a wide variety of community members. Whether you\u2019re an Indigenous student, a student who can no longer live at home, have lived experience with a disability, from a culturally or linguistically diverse background and\/or identify as LGBTQIA+ or none of the above \u2026 if you meet our eligibility criteria, we\u2019d love to hear from you and\/or your parents\/guardians. <br><br>Feeling shy?  Contact our team for a chat.<\/p><a href=\"\/apply-online\" class=\"btn btn-outline-primary btn-lg\">Book a chat<\/a><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"wp-block-educatius-left-image-and-text highlight-section py-1 py-sm-5 py-md-5 py-5\" style=\"background:#ffffff\"><div class=\"container my-3\"><div class=\"row\"><div class=\"col-md-6\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.nz\/wp-content\/uploads\/sites\/8\/2023\/10\/canada-giulia-j-brazil640x480px.jpg\" class=\"w-100\" \/><\/div><div class=\"col-md-6\"><div class=\"text-block-wrap py-md-0 px-md-5\"><span class=\"text-block-title text-primary\"><\/span><h3 class=\"text-block-title text-primary\">Code of Conduct <\/h3><p>To learn more about our Code of Conduct, please click here:<\/p><a href=\"https:\/\/studentexchange.org.nz\/wp-content\/uploads\/sites\/8\/2024\/08\/Attachment-1d-Code-of-Conduct-for-Working-With-Children-Aug-2024.pdf\" class=\"btn btn-outline-primary btn-lg\">Click to read<\/a><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n\n<section class=\"wp-block-educatius-left-image-and-text highlight-section py-5\" style=\"background:#ffffff\"><div class=\"container my-3\"><div class=\"row\"><div class=\"col-md-6\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2023\/09\/Broschure-cover-SEANZ-640x480-1.jpg\" class=\"w-100\" \/><\/div><div class=\"col-md-6\"><div class=\"text-block-wrap py-md-0 px-md-5\"><h3 class=\"text-block-title text-primary\">Worldwide High School Online Brochure<\/h3><p>For an overview of our programs, our team will send you our Worldwide High School Online Brochure.<\/p><a href=\"\/contact-us\/request-an-online-brochure\" class=\"btn btn-outline-primary btn-lg\">Register here<\/a><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\n\n<div class=\"wp-block-educatius-program-cards container\"><div class=\"swiper school-card-swiper\"><div class=\"swiper-wrapper\"><div class=\"highschool-card bg-lightest-blue d-flex flex-column swiper-slide\"><div class=\"highschool-img-wrap position-relative\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2023\/02\/LIVEOnline300x180.jpg\" class=\"img-fluid\" \/><\/div><div class=\"highschool-card-content\"><h5 class=\"highschool-card-title mb-3\">LIVE Online Info Sessions<\/h5><p class=\"highschool-card-detail mb-5\">Please register here to learn more about Student Exchange  <\/p><a href=\"\/information-sessions\" class=\"d-flex align-items-center gap-2 text-primary read-more-link\"><span class=\"\">Learn more<\/span><span class=\"arrow-right-icon\"><\/span><\/a><\/div><\/div><div class=\"highschool-card bg-lightest-blue d-flex flex-column swiper-slide\"><div class=\"highschool-img-wrap position-relative\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2023\/02\/host-family-300x180-1.jpg\" class=\"img-fluid\" \/><\/div><div class=\"highschool-card-content\"><h5 class=\"highschool-card-title mb-3\">Interested in hosting?<\/h5><p class=\"highschool-card-detail mb-5\">You can get involved by hosting an exchange student<\/p><a href=\"\/host-a-student\" class=\"d-flex align-items-center gap-2 text-primary read-more-link\"><span class=\"\">Learn more<\/span><span class=\"arrow-right-icon\"><\/span><\/a><\/div><\/div><div class=\"highschool-card bg-lightest-blue d-flex flex-column swiper-slide\"><div class=\"highschool-img-wrap position-relative\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2022\/12\/high-school-abroad-students-walking-300x180px.jpg\" class=\"img-fluid\" \/><\/div><div class=\"highschool-card-content\"><h5 class=\"highschool-card-title mb-3\">Classic High School Programs<\/h5><p class=\"highschool-card-detail mb-5\">Traditional exchange programs in all destinations<\/p><a href=\"\/programs\" class=\"d-flex align-items-center gap-2 text-primary read-more-link\"><span class=\"\">Learn more<\/span><span class=\"arrow-right-icon\"><\/span><\/a><\/div><\/div><div class=\"highschool-card bg-lightest-blue d-flex flex-column swiper-slide\"><div class=\"highschool-img-wrap position-relative\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2023\/02\/HSC-300\u00d7180.jpg\" class=\"img-fluid\" \/><\/div><div class=\"highschool-card-content\"><h5 class=\"highschool-card-title mb-3\">High School Choice Programs<\/h5><p class=\"highschool-card-detail mb-5\">Tailor your high school exchange in the USA or Canada<\/p><a href=\"\/programs\/high-school-choice\" class=\"d-flex align-items-center gap-2 text-primary read-more-link\"><span class=\"\">Learn more<\/span><span class=\"arrow-right-icon\"><\/span><\/a><\/div><\/div><\/div><\/div><div class=\"school-card-swipe-arrows d-flex justify-content-center align-items-center gap-5 mt-5\"><span class=\"school-card-arrow-prev ps-2 pe-3\"><span class=\"slider-arrows arrow-left\"><\/span><\/span><span class=\"school-card-arrow-next ps-3 pe-2\"><span class=\"slider-arrows arrow-right\"><\/span><\/span><\/div><\/div>\n\n\n\n<div class=\"wp-block-educatius-brand-logos footer-clients-wrap\"><div class=\"container text-center\"><h4 class=\"text-block-title text-primary\"><\/h4><div class=\"logo-slider\"><div class=\"container\"><div class=\"row g-3 justify-content-center\"><div class=\"col-6 col-md-4 col-lg-3\"><a href=\"https:\/\/www.nzcie.org.nz\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2022\/12\/footer-nziiu-164x112-1.png\" class=\"img-fluid\" \/><\/a><\/div><div class=\"col-6 col-md-4 col-lg-3\"><a href=\"\/about-us\/child-safety-and-qmp\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2022\/12\/sub-footer-iso-164x112-1.png\" class=\"img-fluid\" \/><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Child Safety &amp; Quality Management Policy Child Safety &amp; Quality Management Policy Student Exchange Australia New Zealand Ltd places the safety and well being of our exchange students as its highest priority. We maintain and continually improve a Quality Management System that complies with the requirements of the International Standard ISO 9001. Our objectives are [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":1021,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"wf_page_folders":[236],"class_list":["post-11870","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v23.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Child Safety &amp; Quality Management | Student Exchange Australia New Zealand<\/title>\n<meta name=\"description\" content=\"Student Exchange has the highest standards for Child Safety &amp; Quality Management. Our policy is available here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/studentexchange.org.nz\/about-us\/child-safety-and-qmp\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Child Safety and Quality Management\" \/>\n<meta property=\"og:description\" content=\"Student Exchange has the highest standards for Child Safety &amp; Quality Management. 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