{"id":11937,"date":"2022-12-16T11:44:14","date_gmt":"2022-12-16T11:44:14","guid":{"rendered":"https:\/\/studentexchange.org.au\/?page_id=11937"},"modified":"2023-10-28T03:12:31","modified_gmt":"2023-10-28T03:12:31","slug":"customer-service-commitment","status":"publish","type":"page","link":"https:\/\/studentexchange.org.nz\/about-us\/customer-service-commitment","title":{"rendered":"Customer service commitment"},"content":{"rendered":"\n<section class=\"inner-banner-section\"><div class=\"inner-banner-wrap\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2023\/07\/SEANZhero1600600-4.jpg\" \/><\/div><\/section><section class=\"banner-blue-box\" style=\"background:#410099\"><h1 style=\"color:#ffffff\">Our Customer Service Commitment<\/h1><p style=\"color:#ffffff\"><\/p><\/section>\n\n\n<div class=\"container\"><span><span><a href=\"https:\/\/studentexchange.org.nz\/\">Home<\/a><\/span><\/span><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"wp-block-educatius-left-image-and-text highlight-section py-5\" style=\"background:#ffffff\"><div class=\"container my-3\"><div class=\"row\"><div class=\"col-md-6\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2022\/12\/premiere-peinture-en-france-640x427-1.jpg\" class=\"w-100\" \/><\/div><div class=\"col-md-6\"><div class=\"text-block-wrap py-md-0 px-md-5\"><h3 class=\"text-block-title text-primary\">Student Exchange Australia New Zealand<\/h3><p>Our aim is to provide students and parents with a high quality of service, care and support both before and during the exchange experience to minimise the stress and maximise the rewards.<\/p><a href=\"\/programs\/safety-and-wellbeing\" class=\"btn btn-outline-primary btn-lg\">Safety &amp; Wellbeing<\/a><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-columns container is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66vw\">\n<p><\/p>\n\n\n\n<h5 class=\"has-primary-blue-color has-text-color wp-block-heading\" id=\"h-we-will-guarantee-your-country-of-choice\">We will guarantee your country of choice<\/h5>\n\n\n\n<p class=\"has-medium-font-size\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can expect to be accepted for your country of choice provided you meet our normal eligibility criteria and there are places available. If, for example, you are interested in going to France we will not try and convince you that Argentina would be a better choice (or vice versa).  If you do not meet specific eligibility requirements for one destination, but there is a possibility of going on exchange elsewhere, our team will help explain your options.  <\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"has-primary-blue-color has-text-color wp-block-heading\">We will provide you with friendly and helpful advice at every stage of the process<\/h5>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can expect to receive friendly and helpful advice at all times.<\/li>\n\n\n\n<li>We are open and honest about the challenges of being an exchange student. We want students and parents to be well informed before making a commitment.<\/li>\n\n\n\n<li>We are open and honest about the challenges of being an exchange student. We want students and parents to be well informed before making a commitment.<\/li>\n\n\n\n<li>All applicants are assigned a particular staff member who will look after you from the time you apply until you return home. All our staff have either been exchange students themselves, have lived overseas, hosted a student, speak other languages or have travelled extensively. They enjoy their work and want to help.<\/li>\n\n\n\n<li>We\u2019ve learnt that what people want is information. Our staff communicate regularly with everyone involved to ensure you have the information you need. If your staff member is out of the office when you call, then another staff member will be on hand to assist.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"has-primary-blue-color has-text-color wp-block-heading\">We will support students, families and volunteers throughout the experience<\/h5>\n\n\n\n<p class=\"has-medium-font-size\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can expect us to provide a high level of support throughout the experience.<\/li>\n\n\n\n<li>All students are allocated a Local Coordinator who is there to assist and support whilst they are on exchange.<\/li>\n\n\n\n<li>We are in daily communication with our overseas partners and we commit to keeping parents fully informed of any issues or concerns that arise whilst a student is on exchange.<\/li>\n\n\n\n<li>We will be open and honest with students and parents and we expect the same in return.<\/li>\n\n\n\n<li>We provide all applicants with personalised online resources that are available before, during and after the exchange.<\/li>\n\n\n\n<li>We provide departure and arrival orientations for our outbound and inbound students.<\/li>\n\n\n\n<li>If a student encounters a problem, we work with everyone involved to resolve the issue in an open and transparent manner.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"has-primary-blue-color has-text-color wp-block-heading\">We will deal promptly and fairly with issues and concerns<\/h5>\n\n\n\n<p class=\"has-medium-font-size\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can expect a prompt, courteous and professional response to any question or concern.<\/li>\n\n\n\n<li>Our offices are open between 9:00am and 5:00pm (Sydney time) Monday to Friday and we can be reached on 1300 135 331 (Australia) or 0800-440079 (New Zealand).<\/li>\n\n\n\n<li>We provide a 24\/7 emergency phone service in the event of a genuine emergency affecting the health or wellbeing of a student. Students and parents are provided with this number prior to departure.<\/li>\n\n\n\n<li>During the working week we will respond to your emails within 24 hours of receipt, often much sooner.<\/li>\n\n\n\n<li>We will actively assist you in resolving any concerns or complaints you may have. We encourage you to be in touch with our National Director, James Crimp, if we don\u2019t meet your expectations. Call 1300 135 331 (Australia) or 0800-440079 (New Zealand).<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"has-primary-blue-color has-text-color wp-block-heading\">We will be open and equitable in all our dealings<\/h5>\n\n\n\n<p class=\"has-medium-font-size\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can expect to receive clear and even handed information and advice at all times.<\/li>\n\n\n\n<li>We clearly explain what is and isn\u2019t included in your program fee so there are no surprises. We tell you where your money goes.<\/li>\n\n\n\n<li>Our <a href=\"\/programs\/money-matters\/program-prices\">Prices<\/a>, <a href=\"\/apply-online\/terms-and-conditions\">Terms &amp; Conditions with Program Rules<\/a>, <a href=\"\/programs\/money-matters\">Cancellation &amp; Refund Policy<\/a> are all published on our website and in other written materials.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"has-primary-blue-color has-text-color wp-block-heading\">We will respect your privacy and confidentiality<\/h5>\n\n\n\n<p class=\"has-medium-font-size\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can expect your personal information to at all times be kept in secure operating environments that are not available to the public.<\/li>\n\n\n\n<li>We will not sell, rent, share, trade or give away any information we hold about you to anyone outside our organisation or our recognised partner organisations.<\/li>\n\n\n\n<li>We maintain strict <a href=\"\/privacy-policy\">privacy<\/a> and confidentiality policies in line with relevant legislation in Australia and New Zealand.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<section class=\"wp-block-educatius-left-image-and-text highlight-section py-5\" style=\"background:#ffffff\"><div class=\"container my-3\"><div class=\"row\"><div class=\"col-md-6\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2023\/09\/Broschure-cover-SEANZ-640x480-1.jpg\" class=\"w-100\" \/><\/div><div class=\"col-md-6\"><div class=\"text-block-wrap py-md-0 px-md-5\"><h3 class=\"text-block-title text-primary\">Worldwide High School Online Brochure<\/h3><p>For an overview of our programs, our team will send you our Worldwide High School Online Brochure.<\/p><a href=\"\/contact-us\/request-an-online-brochure\" class=\"btn btn-outline-primary btn-lg\">Register here<\/a><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h6 class=\"wp-block-heading has-text-align-center has-primary-blue-color has-text-color has-medium-font-size\" id=\"h-please-follow-our-socials\" style=\"font-style:normal;font-weight:100\">Please follow our socials<\/h6>\n\n\n\n<ul class=\"wp-block-social-links has-normal-icon-size container is-horizontal is-content-justification-center is-layout-flex wp-container-core-social-links-is-layout-1 wp-block-social-links-is-layout-flex\"><li class=\"wp-social-link wp-social-link-instagram  wp-block-social-link\"><a rel=\"noopener nofollow\" target=\"_blank\" href=\"https:\/\/www.instagram.com\/studentexchangeaunz\/\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12,4.622c2.403,0,2.688,0.009,3.637,0.052c0.877,0.04,1.354,0.187,1.671,0.31c0.42,0.163,0.72,0.358,1.035,0.673 c0.315,0.315,0.51,0.615,0.673,1.035c0.123,0.317,0.27,0.794,0.31,1.671c0.043,0.949,0.052,1.234,0.052,3.637 s-0.009,2.688-0.052,3.637c-0.04,0.877-0.187,1.354-0.31,1.671c-0.163,0.42-0.358,0.72-0.673,1.035 c-0.315,0.315-0.615,0.51-1.035,0.673c-0.317,0.123-0.794,0.27-1.671,0.31c-0.949,0.043-1.233,0.052-3.637,0.052 s-2.688-0.009-3.637-0.052c-0.877-0.04-1.354-0.187-1.671-0.31c-0.42-0.163-0.72-0.358-1.035-0.673 c-0.315-0.315-0.51-0.615-0.673-1.035c-0.123-0.317-0.27-0.794-0.31-1.671C4.631,14.688,4.622,14.403,4.622,12 s0.009-2.688,0.052-3.637c0.04-0.877,0.187-1.354,0.31-1.671c0.163-0.42,0.358-0.72,0.673-1.035 c0.315-0.315,0.615-0.51,1.035-0.673c0.317-0.123,0.794-0.27,1.671-0.31C9.312,4.631,9.597,4.622,12,4.622 M12,3 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M16.804,6.116c-0.596,0-1.08,0.484-1.08,1.08 s0.484,1.08,1.08,1.08c0.596,0,1.08-0.484,1.08-1.08S17.401,6.116,16.804,6.116z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Instagram<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-facebook  wp-block-social-link\"><a rel=\"noopener nofollow\" target=\"_blank\" href=\"https:\/\/www.facebook.com\/StudentExchangeAustraliaNewZealand\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Facebook<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-tiktok  wp-block-social-link\"><a rel=\"noopener nofollow\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/@studentexchangeaunz?is_from_webapp=1&#038;sender_device=pc\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 32 32\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M16.708 0.027c1.745-0.027 3.48-0.011 5.213-0.027 0.105 2.041 0.839 4.12 2.333 5.563 1.491 1.479 3.6 2.156 5.652 2.385v5.369c-1.923-0.063-3.855-0.463-5.6-1.291-0.76-0.344-1.468-0.787-2.161-1.24-0.009 3.896 0.016 7.787-0.025 11.667-0.104 1.864-0.719 3.719-1.803 5.255-1.744 2.557-4.771 4.224-7.88 4.276-1.907 0.109-3.812-0.411-5.437-1.369-2.693-1.588-4.588-4.495-4.864-7.615-0.032-0.667-0.043-1.333-0.016-1.984 0.24-2.537 1.495-4.964 3.443-6.615 2.208-1.923 5.301-2.839 8.197-2.297 0.027 1.975-0.052 3.948-0.052 5.923-1.323-0.428-2.869-0.308-4.025 0.495-0.844 0.547-1.485 1.385-1.819 2.333-0.276 0.676-0.197 1.427-0.181 2.145 0.317 2.188 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c0,1.618,0.2,3.237,0.2,3.237s0.195,1.378,0.795,1.985c0.761,0.797,1.76,0.771,2.205,0.855c1.6,0.153,6.8,0.201,6.8,0.201 s4.203-0.006,7.001-0.209c0.391-0.047,1.243-0.051,2.004-0.847c0.6-0.607,0.795-1.985,0.795-1.985s0.2-1.618,0.2-3.237v-1.517 C22,9.62,21.8,8.001,21.8,8.001z M9.935,14.594l-0.001-5.62l5.404,2.82L9.935,14.594z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">YouTube<\/span><\/a><\/li><\/ul>\n\n\n\n<div class=\"elfsight-app-f6578a45-6dc5-4c1f-b8fa-4b0da459037b\" data-elfsight-app-lazy=\"\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-educatius-brand-logos footer-clients-wrap\"><div class=\"container text-center\"><h4 class=\"text-block-title text-primary\"><\/h4><div class=\"logo-slider\"><div class=\"container\"><div class=\"row g-3 justify-content-center\"><div class=\"col-6 col-md-4 col-lg-3\"><a href=\"https:\/\/www.nzcie.org.nz\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2022\/12\/footer-nziiu-164x112-1.png\" class=\"img-fluid\" \/><\/a><\/div><div class=\"col-6 col-md-4 col-lg-3\"><a href=\"\/about-us\/child-safety-and-qmp\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2022\/12\/sub-footer-iso-164x112-1.png\" class=\"img-fluid\" \/><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"container has-primary-blue-color has-text-color wp-block-heading\" id=\"h-any-questions\">Any questions?<\/h4>\n\n\n\n<p class=\"container has-primary-blue-color has-text-color has-medium-font-size\"><strong>Contact our team today<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return 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data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_28' >\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_28'  action='\/wp-json\/wp\/v2\/pages\/11937' data-formid='28' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_28' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_28_20\" class=\"gfield gfield--type-section gfield--input-type-section gsection meeting_form-heading field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_20\" ><h3 class=\"gsection_title\">Student&#039;s information<\/h3><\/div><div id=\"field_28_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_8\" ><label class='gfield_label gform-field-label' for='input_28_8'>First name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_28_8' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_28_9\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_9\" ><label class='gfield_label gform-field-label' for='input_28_9'>Last name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_28_9' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_28_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_3\" ><label class='gfield_label gform-field-label' for='input_28_3'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_28_3' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_28_4\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible pcafe_sp_field\"  data-field-class=\"pcafe_sp_field\" data-js-reload=\"field_28_4\" ><label class='gfield_label gform-field-label' for='input_28_4'>Mobile number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone' data-formid='28' data-fieldid='4' data-auto_flag='0' data-flag='flagcode' data-pre_country='none' data-de_country='NZ'><span class='spf-phone error-msg hide'><\/span><span class='spf-phone valid-msg hide'><\/span><input name='input_4' id='input_28_4' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_28_37\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  data-js-reload=\"field_28_37\" ><div class='admin-hidden-markup'><i class='gform-icon gform-icon--hidden'><\/i><span>Hidden<\/span><\/div><legend class='gfield_label gform-field-label' >Student or Guardian<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_28_37'>\n\t\t\t<div class='gchoice gchoice_28_37_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_37' type='radio' value='Student' checked='checked' id='choice_28_37_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_28_37_0' id='label_28_37_0' class='gform-field-label gform-field-label--type-inline'>Student<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_28_37_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_37' type='radio' value='Guardian'  id='choice_28_37_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_28_37_1' id='label_28_37_1' class='gform-field-label gform-field-label--type-inline'>Guardian<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_28_10\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_10\" ><label class='gfield_label gform-field-label' for='input_28_10'>Destination preference<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_10' id='input_28_10' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Argentina' >Argentina<\/option><option value='Australia' >Australia (from New Zealand)<\/option><option value='Canada' >Canada<\/option><option value='Denmark' >Denmark<\/option><option value='Finland' >Finland<\/option><option value='France' >France<\/option><option value='Germany' >Germany<\/option><option value='Irland' >Ireland<\/option><option value='Italy' >Italy<\/option><option value='Japan' >Japan<\/option><option value='New Zealand' >New Zealand (from Australia)<\/option><option value='Norway' >Norway<\/option><option value='Spain' >Spain<\/option><option value='Sweden' >Sweden<\/option><option value='The Netherlands' >The Netherlands<\/option><option value='USA' selected='selected'>USA<\/option><option value='UK' >UK<\/option><\/select><\/div><\/div><fieldset id=\"field_28_26\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datedropdown gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_26\" ><legend class='gfield_label gform-field-label' >Student&#039;s date of birth<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div id='input_28_26' class='ginput_container ginput_complex gform-grid-row'><div class='gfield_date_dropdown_day ginput_container ginput_container_date gform-grid-col' id='input_28_26_2_container'><select name='input_26[]' id='input_28_26_2'   aria-required='true'  ><option value=''>Day<\/option><option value='1' >1<\/option><option value='2' >2<\/option><option value='3' >3<\/option><option value='4' >4<\/option><option value='5' >5<\/option><option value='6' >6<\/option><option value='7' >7<\/option><option value='8' >8<\/option><option value='9' >9<\/option><option value='10' >10<\/option><option value='11' >11<\/option><option value='12' >12<\/option><option value='13' >13<\/option><option value='14' >14<\/option><option value='15' >15<\/option><option value='16' >16<\/option><option value='17' >17<\/option><option value='18' >18<\/option><option value='19' >19<\/option><option value='20' >20<\/option><option value='21' >21<\/option><option value='22' >22<\/option><option value='23' >23<\/option><option value='24' >24<\/option><option value='25' >25<\/option><option value='26' >26<\/option><option value='27' >27<\/option><option value='28' >28<\/option><option value='29' >29<\/option><option value='30' >30<\/option><option value='31' >31<\/option><\/select><\/div><div class='gfield_date_dropdown_month ginput_container ginput_container_date gform-grid-col' id='input_28_26_1_container'><select name='input_26[]' id='input_28_26_1'   aria-required='true'  ><option value=''>Month<\/option><option value='1' >1<\/option><option value='2' >2<\/option><option value='3' >3<\/option><option value='4' >4<\/option><option value='5' >5<\/option><option value='6' >6<\/option><option value='7' >7<\/option><option value='8' >8<\/option><option value='9' >9<\/option><option value='10' >10<\/option><option value='11' >11<\/option><option value='12' >12<\/option><\/select><\/div><div class='gfield_date_dropdown_year ginput_container ginput_container_date gform-grid-col' id='input_28_26_3_container'><select name='input_26[]' id='input_28_26_3'   aria-required='true'  ><option value=''>Year<\/option><option value='2025' >2025<\/option><option value='2024' >2024<\/option><option value='2023' >2023<\/option><option value='2022' >2022<\/option><option value='2021' >2021<\/option><option value='2020' >2020<\/option><option value='2019' >2019<\/option><option value='2018' >2018<\/option><option value='2017' >2017<\/option><option value='2016' >2016<\/option><option value='2015' >2015<\/option><option value='2014' >2014<\/option><option value='2013' >2013<\/option><option value='2012' >2012<\/option><option value='2011' >2011<\/option><option value='2010' >2010<\/option><option value='2009' >2009<\/option><option value='2008' >2008<\/option><option value='2007' >2007<\/option><option value='2006' >2006<\/option><option value='2005' >2005<\/option><option value='2004' >2004<\/option><option value='2003' >2003<\/option><option value='2002' >2002<\/option><option value='2001' >2001<\/option><option value='2000' >2000<\/option><option value='1999' >1999<\/option><option value='1998' >1998<\/option><option value='1997' >1997<\/option><option value='1996' >1996<\/option><option value='1995' >1995<\/option><option value='1994' >1994<\/option><option value='1993' >1993<\/option><option value='1992' >1992<\/option><option value='1991' >1991<\/option><option value='1990' >1990<\/option><option value='1989' >1989<\/option><option value='1988' >1988<\/option><option value='1987' >1987<\/option><option value='1986' >1986<\/option><option value='1985' >1985<\/option><option value='1984' >1984<\/option><option value='1983' >1983<\/option><option value='1982' >1982<\/option><option value='1981' >1981<\/option><option value='1980' >1980<\/option><option value='1979' >1979<\/option><option value='1978' >1978<\/option><option value='1977' >1977<\/option><option value='1976' >1976<\/option><option value='1975' >1975<\/option><option value='1974' >1974<\/option><option value='1973' >1973<\/option><option value='1972' >1972<\/option><option value='1971' >1971<\/option><option value='1970' >1970<\/option><option value='1969' >1969<\/option><option value='1968' >1968<\/option><option value='1967' >1967<\/option><option value='1966' >1966<\/option><option value='1965' >1965<\/option><option value='1964' >1964<\/option><option value='1963' >1963<\/option><option value='1962' >1962<\/option><option value='1961' >1961<\/option><option value='1960' >1960<\/option><option value='1959' >1959<\/option><option value='1958' >1958<\/option><option value='1957' >1957<\/option><option value='1956' >1956<\/option><option value='1955' >1955<\/option><option value='1954' >1954<\/option><option value='1953' >1953<\/option><option value='1952' >1952<\/option><option value='1951' >1951<\/option><option value='1950' >1950<\/option><option value='1949' >1949<\/option><option value='1948' >1948<\/option><option value='1947' >1947<\/option><option value='1946' >1946<\/option><option value='1945' >1945<\/option><option value='1944' >1944<\/option><option value='1943' >1943<\/option><option value='1942' >1942<\/option><option value='1941' >1941<\/option><option value='1940' >1940<\/option><option value='1939' >1939<\/option><option value='1938' >1938<\/option><option value='1937' >1937<\/option><option value='1936' >1936<\/option><option value='1935' >1935<\/option><option value='1934' >1934<\/option><option value='1933' >1933<\/option><option value='1932' >1932<\/option><option value='1931' >1931<\/option><option value='1930' >1930<\/option><option value='1929' >1929<\/option><option value='1928' >1928<\/option><option value='1927' >1927<\/option><option value='1926' >1926<\/option><option value='1925' >1925<\/option><option value='1924' >1924<\/option><option value='1923' >1923<\/option><option value='1922' >1922<\/option><option value='1921' >1921<\/option><option value='1920' >1920<\/option><\/select><\/div><\/div><\/fieldset><div id=\"field_28_16\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_16\" ><label class='gfield_label gform-field-label' for='input_28_16'>Do you have any questions?<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_16' id='input_28_16' class='textarea small'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_28_21\" class=\"gfield gfield--type-section gfield--input-type-section gsection meeting_form-heading field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_21\" ><h3 class=\"gsection_title\">Guardian&#039;s information<\/h3><\/div><div id=\"field_28_22\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_22\" ><label class='gfield_label gform-field-label' for='input_28_22'>First name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_22' id='input_28_22' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_28_23\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_23\" ><label class='gfield_label gform-field-label' for='input_28_23'>Last name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_23' id='input_28_23' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_28_24\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_24\" ><label class='gfield_label gform-field-label' for='input_28_24'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_24' id='input_28_24' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_28_25\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible pcafe_sp_field\"  data-field-class=\"pcafe_sp_field\" data-js-reload=\"field_28_25\" ><label class='gfield_label gform-field-label' for='input_28_25'>Mobile number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone' data-formid='28' data-fieldid='25' data-auto_flag='0' data-flag='flagcode' data-pre_country='none' data-de_country='NZ'><span class='spf-phone error-msg hide'><\/span><span class='spf-phone valid-msg hide'><\/span><input name='input_25' id='input_28_25' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_28_7\" class=\"gfield gfield--type-post_custom_field gfield--type-choice gfield--input-type-checkbox gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_7\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Handling of personal data<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox' id='input_28_7'><div class='gchoice gchoice_28_7_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.1' type='checkbox'  value='Yes, I and\/or my guardians have read and accepted how &lt;u&gt;&lt;a href=&quot;https:\/\/studentexchange.org.nz\/privacy-policy\/&quot; target=&quot;_blank&quot;&gt;Student Exchange Australia New Zealand Ltd processes my personal data&lt;\/a&gt;&lt;\/u&gt;.'  id='choice_28_7_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_28_7_1' id='label_28_7_1' class='gform-field-label gform-field-label--type-inline'>Yes, I and\/or my guardians have read and accepted how <u><a href=\"https:\/\/studentexchange.org.nz\/privacy-policy\/\" target=\"_blank\">Student Exchange Australia New Zealand Ltd processes my personal data<\/a><\/u>.<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_28_38\" class=\"gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_38\" ><label class='gfield_label gform-field-label' for='input_28_38'>CAPTCHA<\/label><div id='input_28_38' class='ginput_container ginput_recaptcha' data-sitekey='6Lf9UF8lAAAAABSqcXo_s7w4xmwmPBzwBWoz8xjS'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/div><div id=\"field_28_36\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_36\" ><div class='ginput_container ginput_container_text'><input name='input_36' id='input_28_36' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='SEANZ' \/><\/div><\/div><div id=\"field_28_35\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_35\" ><div class='ginput_container ginput_container_text'><input name='input_35' id='input_28_35' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='4516623000000091055' \/><\/div><\/div><div id=\"field_28_34\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_34\" ><div class='ginput_container ginput_container_text'><input name='input_34' id='input_28_34' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='{hdn_utm_parameters}' \/><\/div><\/div><div id=\"field_28_33\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_33\" ><div class='ginput_container ginput_container_text'><input name='input_33' id='input_28_33' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='Consultation' \/><\/div><\/div><div id=\"field_28_32\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_32\" ><div class='ginput_container ginput_container_text'><input name='input_32' id='input_28_32' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='{hdn_referrer_field}' \/><\/div><\/div><div id=\"field_28_31\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_31\" ><div class='ginput_container ginput_container_text'><input name='input_31' id='input_28_31' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><div id=\"field_28_30\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_30\" ><div class='ginput_container ginput_container_text'><input name='input_30' id='input_28_30' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><div id=\"field_28_29\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_29\" ><div class='ginput_container ginput_container_text'><input name='input_29' id='input_28_29' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='Student' \/><\/div><\/div><div id=\"field_28_39\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_39\" ><label class='gfield_label gform-field-label' for='input_28_39'>Comments<\/label><div class='ginput_container'><input name='input_39' id='input_28_39' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_28_39'>This field is for validation purposes and should be left unchanged.<\/div><\/div><\/div><\/div>\n        <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_28' class='gform_button button' value='Submit'  onclick='if(window[\"gf_submitting_28\"]){return false;}  if( !jQuery(\"#gform_28\")[0].checkValidity || jQuery(\"#gform_28\")[0].checkValidity()){window[\"gf_submitting_28\"]=true;}  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_28\"]){return false;} if( !jQuery(\"#gform_28\")[0].checkValidity || jQuery(\"#gform_28\")[0].checkValidity()){window[\"gf_submitting_28\"]=true;}  jQuery(\"#gform_28\").trigger(\"submit\",[true]); }' \/> \n            <input type='hidden' class='gform_hidden' name='is_submit_28' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='28' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_28' value='WyJ7XCIzN1wiOltcIjg5ZWIyYTUxNjAzZDE1YzY5YzJmNjIxYWQ1NGIyYWVlXCIsXCIzMGFhZWNhOTU5NmUzYzFhZTY2ZDkyOTcxZDdkN2U0ZFwiXX0iLCI0ZWZhYzNhMGZiNDU1NDU1NmJlMTA5ODMwOTNjZDk1OSJd' \/>\n            <input type='hidden' class='gform_hidden' name='gform_target_page_number_28' id='gform_target_page_number_28' value='0' \/>\n            <input type='hidden' class='gform_hidden' name='gform_source_page_number_28' id='gform_source_page_number_28' value='1' \/>\n            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class=\"wp-block-educatius-program-cards container\"><div class=\"swiper school-card-swiper\"><div class=\"swiper-wrapper\"><div class=\"highschool-card bg-lightest-blue d-flex flex-column swiper-slide\"><div class=\"highschool-img-wrap position-relative\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2023\/02\/LIVEOnline300x180.jpg\" class=\"img-fluid\" \/><\/div><div class=\"highschool-card-content\"><h5 class=\"highschool-card-title mb-3\">LIVE Online Info Sessions<\/h5><p class=\"highschool-card-detail mb-5\">Please register here to learn more about Student Exchange  <\/p><a href=\"\/information-sessions\" class=\"d-flex align-items-center gap-2 text-primary read-more-link\"><span class=\"\">Learn more<\/span><span class=\"arrow-right-icon\"><\/span><\/a><\/div><\/div><div class=\"highschool-card bg-lightest-blue d-flex flex-column swiper-slide\"><div class=\"highschool-img-wrap position-relative\"><img decoding=\"async\" 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class=\"highschool-card-detail mb-5\">Traditional exchange programs in all destinations<\/p><a href=\"\/programs\" class=\"d-flex align-items-center gap-2 text-primary read-more-link\"><span class=\"\">Learn more<\/span><span class=\"arrow-right-icon\"><\/span><\/a><\/div><\/div><div class=\"highschool-card bg-lightest-blue d-flex flex-column swiper-slide\"><div class=\"highschool-img-wrap position-relative\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2023\/02\/HSC-300\u00d7180.jpg\" class=\"img-fluid\" \/><\/div><div class=\"highschool-card-content\"><h5 class=\"highschool-card-title mb-3\">High School Choice Programs<\/h5><p class=\"highschool-card-detail mb-5\">Tailor your high school exchange in the USA or Canada<\/p><a href=\"\/programs\/high-school-choice\" class=\"d-flex align-items-center gap-2 text-primary read-more-link\"><span class=\"\">Learn more<\/span><span 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