{"id":12512,"date":"2022-12-20T13:14:53","date_gmt":"2022-12-20T13:14:53","guid":{"rendered":"https:\/\/studentexchange.org.au\/?page_id=12512"},"modified":"2024-07-30T02:08:41","modified_gmt":"2024-07-30T02:08:41","slug":"complaints-handling-policy","status":"publish","type":"page","link":"https:\/\/studentexchange.org.nz\/about-us\/complaints-handling-policy","title":{"rendered":"Complaints Handling Policy"},"content":{"rendered":"\n<section class=\"banner-section\"><div class=\"inner-banner-section text-only text-center\" style=\"background:#410099\"><div class=\"inner-banner-wrap mx-auto\"><h1 style=\"color:#ffffff\">Complaints Handling Policy<\/h1><p style=\"color:#ffffff\"><\/p><\/div><\/div><\/section>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"container\"><span><span><a href=\"https:\/\/studentexchange.org.nz\/\">Home<\/a><\/span><\/span><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-primary-blue-color has-text-color\" id=\"h-complaints-handling-policy\">Complaints Handling Policy<\/h2>\n\n\n\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Should a party have a complaint about our product or service, that party is encouraged to <a href=\"\/contact-us\">contact us<\/a>.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading has-primary-blue-color has-text-color has-link-color wp-elements-999534a5b8db508893fbb9709771ac7a\" id=\"h-we-will-respond-to-any-concern-communicated-to-us-as-follows\">We will respond to any concern communicated to us as follows: <\/h5>\n\n\n\n<div style=\"height:12px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading container has-primary-blue-color has-text-color has-link-color wp-elements-3773da8f20927b1e001c884c8e09f52e\" id=\"h-process-and-administration\">Process and Administration<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any complainant who submits a verbal complaint to a staff member or local coordinator will be asked to submit said complaint in writing to the National Director. This communication will be recorded in our Quality Management System Register and National Director will be advised. Upon receipt of written complaint, receipt of the complaint will be acknowledged in writing by the National Director within 24 hours. The National Director and\/or staff delegate will investigate the complaint and provide the complainant with a written response within 10 working days. Should no further response be received from the complainant after 6 months, the complaint will be considered closed. However, should the complainant respond to our assessment within 6 months of receipt of our assessment and require further response from us we will repeat the above process. We will finalise the outcome as soon as practicable;<\/li>\n\n\n\n<li>While we encourage students and host families with a complaint to submit it to their Local Coordinator, we understand that doing so may be inappropriate and difficult if the complaint is about the Local Coordinator. In such and all cases, complainants are welcome to contact the Student Exchange Australia New Zealand office to discuss and\/or submit any complaint.<\/li>\n\n\n\n<li>We assure that the party is given an opportunity to formally present his or her case at minimal or no cost and be accompanied and assisted by a support person at any relevant meetings;<\/li>\n\n\n\n<li>We assure that the assessment of the complaint or appeal will be conducted in a professional, fair and transparent manner;<\/li>\n\n\n\n<li>We commit to provide the party with a written statement of the outcome of the internal appeal, including detailed reasons for the outcome; and<\/li>\n\n\n\n<li>We maintain written records, including the complaint or appeal, and a statement of the outcome and reasons for the outcome.<\/li>\n\n\n\n<li>We advise the party that they may contact the relevant state\/territory registration authority if the exchange student or parent\/guardian is concerned about our conduct with the requirements under regulations; and<\/li>\n\n\n\n<li>We will ensure that our process described does not hinder a party from exercising his\/her rights to other legal remedies.<\/li>\n\n\n\n<li>Adhering to privacy and confirming that employment law obligations are met when responding to and reporting complaints and concerns<\/li>\n\n\n\n<li>All complaints will be documented in our QMS Action request file making sure that all actions are documented and secured retaining records of the complaint or concern including the response.<\/li>\n\n\n\n<li>All complaints are shared with Senior Management. The resolution of complaints which may or do result in litigation will be regularly reviewed and overseen by the Board.<\/li>\n\n\n\n<li>We provide all parties with the contact details for the relevant registration authority (below \u2013 as per Australian National Guidelines and New Zealand Code of Practice). Note that these registration authorities may suspend or cancel the registration of Student Exchange Australia New Zealand.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading container has-primary-blue-color has-text-color has-link-color wp-elements-04443224d6c902c31e68d676f7cb6e1b\" id=\"h-child-safety\">Child Safety<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We consider all forms of child abuse which applies to complaints or concerns relating to child abuse made by or in relation to a child or student, staff, volunteers, home stay families and other persons that may affect students on the student exchange program<\/li>\n\n\n\n<li>We will report allegations, suspicions or disclosures to relevant authorities, whether or not the law requires reporting, and to co-operate with law enforcement.<\/li>\n\n\n\n<li>We will identify staff to respond to child safety concerns and complaints<\/li>\n\n\n\n<li>We will immediately respond to a complaint or concern relating to child abuse and inform the required authorities accordingly as per Standard 5.30 (VRQA Child Safe Standards) Resolution of problems informing all relevant parties including Police, Child Protection and the Commission for Children and Young People\/Child Protection services.<\/li>\n\n\n\n<li>We pledge to protect and support any exchange student connected to the complaint or concern relating to child abuse, until the complaint or concern is resolved.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading has-primary-blue-color has-text-color has-link-color wp-elements-62dff8adda7fcd0fff7a4d19b937b837\" id=\"h-other-matters-about-which-a-complaint-might-be-made\">Other Matters (about which a complaint might be made)<\/h6>\n\n\n\n<p>We understand that complaints may arise about a variety of matters despite our best efforts to provide clear and understandable policies and procedures. In such instances, (such as but not limited to application process, travel, orientation content, Program Rule adherence, host family meal preferences, transport to and from school, class enrolments, for example) we encourage applicants, student participants and family members to discuss these issues with their Local Coordinator or Program Manager in the first instance. Resolution may be simple, swift and local. If not, please do not hesitate to contact our office to be supported through the Complaints Handling Process.<\/p>\n\n\n\n<p>The state and territory registration authorities listed below have the responsibility for the registration or approval, and quality assurance, of schools and organisations providing secondary student exchange programs in the respective state or territory.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns container is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<h4 class=\"wp-block-heading\" id=\"h-australian-capital-territory\">Australian Capital Territory<\/h4>\n\n\n\n<p>Education &amp; Training Directorate, ACT Government<br>International Education Unit<br>51 Freemantle Drive, Stirling (PO Box 158)<br>CANBERRA ACT 2601<br>Ph: (02) 6205 9176 Fax: (02) 6205 9239<br>W: <a href=\"http:\/\/www.education.act.gov.au\" target=\"_blank\" rel=\"noreferrer noopener\">www.education.act.gov.au<\/a><br>E: <a href=\"mailto:ieu@act.gov.au\" target=\"_blank\" rel=\"noreferrer noopener\">ieu@act.gov.au<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">New South Wales<\/h4>\n\n\n\n<p>Department of Education<br>NSW Registration Committee for International Secondary Student Exchange<br>DE International<br>Level 8, 259 George Street, Sydney, NSW, 2000<br>PO Box R1468, Royal Exchange NSW, 1225, Australia<br>Ph: 1300 300 229 (Option 4) Fax: (02) 9266 8098<br>W: <a href=\"https:\/\/www.deinternational.nsw.edu.au\/study-options\/study-programs\/secondary-student-exchange\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.deinternational.nsw.edu.au\/study-options\/study-programs\/secondary-student-exchange<\/a><br>E: <a href=\"mailto:studentexchange@det.nsw.edu.au\">studentexchange@det.nsw.edu.au<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Northern Territory<\/h4>\n\n\n\n<p>Department of Education (DOE)<br>International Services Unit<br>Level 14, 55 Mitchell Street (GPO Box 4821)<br>DARWIN NT 0801<br>Ph: (08) 8901 4902 Fax: (08) 8999 5788<br>W: <a href=\"https:\/\/nt.gov.au\/learning\/primary-and-secondary-students\/overseas-exchange-programs-for-nt-students\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/nt.gov.au\/learning\/primary-and-secondary-students\/overseas-exchange-programs-for-nt-students<\/a><br>E: <a href=\"mailto:internationalservice@education.nt.gov.au\">internationalservice@education.nt.gov.au<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<h4 class=\"wp-block-heading\">Queensland<\/h4>\n\n\n\n<p>Department of Education &amp; Training (DET)<br>International Quality (Schools) Unit<br>Level 8, 30 Mary Street (LMB 527), BRISBANE QLD 4001<br>PO Box 15033, BRISBANE, QLD 4002<br>Ph: (07) 3513 6748<br><a href=\"http:\/\/www.qld.gov.au\/education\/schools\/information\/programs\/exchange\/pages\/long\" target=\"_blank\" rel=\"noreferrer noopener\">www.qld.gov.au\/education\/schools\/information\/programs\/exchange\/pages\/long<\/a><br>E: <a href=\"mailto:InternationalRegistration@qed.qld.gov.au\">InternationalRegistration@qed.qld.gov.au<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">South Australia<\/h4>\n\n\n\n<p>Department for Education<br>Education Standards Board, School Registration Services<br>Level 6, The Conservatory, 131-139 Grenfell St (GPO Box 1811)<br>ADELAIDE SA 5001<br>Ph: (08) 8226 0077 or 1800 882 413 Fax: (08) 8227 2391<br>W: <a href=\"https:\/\/esb.sa.gov.au\/schools\/student-exchange\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/esb.sa.gov.au\/schools\/student-exchange<\/a><br>E: <a href=\"mailto:esb.seo@sa.gov.au\">esb.seo@sa.gov.au<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-tasmania\">Tasmania<\/h4>\n\n\n\n<p>Tasmanian Assessment, Standards &amp; Certification (TASC)<br>Level 6, 39 Murray Street (GPO Box 333)<br>HOBART TAS 7001<br>Ph: (03) 6165 6000<br>W: <a href=\"http:\/\/www.tasc.tas.gov.au\" target=\"_blank\" rel=\"noreferrer noopener\">www.tasc.tas.gov.au<\/a><br>E: <a href=\"mailto:enquiries@tasc.tas.gov.au\">enquiries@tasc.tas.gov.au<\/a><\/p>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h4 class=\"wp-block-heading\">Victoria<\/h4>\n\n\n\n<p>Victorian Registration and Qualifications Authority (VRQA)<br>School Projects Unit<br>Level 2, Lonsdale Street (GPO Box 2317)<br>MELBOURNE VIC 3001<br>Ph: (03) 9637 2806<br>W: Secondary student exchange programs (<a href=\"http:\/\/vrqa.vic.gov.au\" target=\"_blank\" rel=\"noreferrer noopener\">vrqa.vic.gov.au<\/a>)<br>E: <a href=\"mailto:vrqa.student.exchange@education.vic.gov.au\">vrqa.student.exchange@education.vic.gov.au<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Western Australia<\/h4>\n\n\n\n<p>Department of Education<br>c\/o TAFE International Western Australia<br>140 Royal Street<br>EAST PERTH WA 6004<br>Locked Bag 16 OSBORNE PARK DC<br>WESTERN AUSTRALIA<br>Ph: (08) 9218 2100 Fax: (08) 9218 2160<br>W: <a href=\"http:\/\/www.tafeinternational.wa.edu.au\" target=\"_blank\" rel=\"noreferrer noopener\">www.tafeinternational.wa.edu.au<\/a><br>E: <a href=\"mailto:secondaryexchange.eti@dtwd.wa.gov.au\">secondaryexchange.eti@dtwd.wa.gov.au<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">New Zealand<\/h4>\n\n\n\n<p>Ministry of Education<br>1 The Terrace, Mezzanine Floor<br>Wellington 6011<br>New Zealand<br>Ph: 64 4 463 8000<br>Fax: 64 4 463 8001<br>W: <a href=\"https:\/\/www.education.govt.nz\/our-work\/contact-us\/\">https:\/\/www.education.govt.nz\/our-work\/contact-us\/<\/a><br>E: Ministry of Education &#8211; <a href=\"mailto:enquiries.national@education.govt.nz\">enquiries.national@education.govt.nz<\/a><br>E: <a href=\"mailto:enquiries.national@education.govt.nz\">New Zealand Qualifications Authority &#8211; <\/a><a href=\"mailto:schoolcode.enquiries@nzqa.govt.nz\">schoolcode.enquiries@nzqa.govt.nz<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"container has-primary-blue-color has-text-color wp-block-heading\" id=\"h-any-questions\">Any questions?<\/h4>\n\n\n\n<p class=\"container has-primary-blue-color has-text-color has-medium-font-size\"><strong>Contact our team today<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return 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data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_28' >\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_28'  action='\/wp-json\/wp\/v2\/pages\/12512' data-formid='28' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_28' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_28_20\" class=\"gfield gfield--type-section gfield--input-type-section gsection meeting_form-heading field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_20\" ><h3 class=\"gsection_title\">Student&#039;s information<\/h3><\/div><div id=\"field_28_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_8\" ><label class='gfield_label gform-field-label' for='input_28_8'>First name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_28_8' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_28_9\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_9\" ><label class='gfield_label gform-field-label' for='input_28_9'>Last name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_28_9' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_28_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_3\" ><label class='gfield_label gform-field-label' for='input_28_3'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_28_3' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_28_4\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible pcafe_sp_field\"  data-field-class=\"pcafe_sp_field\" data-js-reload=\"field_28_4\" ><label class='gfield_label gform-field-label' for='input_28_4'>Mobile number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone' data-formid='28' data-fieldid='4' data-auto_flag='0' data-flag='flagcode' data-pre_country='none' data-de_country='NZ'><span class='spf-phone error-msg hide'><\/span><span class='spf-phone valid-msg hide'><\/span><input name='input_4' id='input_28_4' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_28_37\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  data-js-reload=\"field_28_37\" ><div class='admin-hidden-markup'><i class='gform-icon gform-icon--hidden'><\/i><span>Hidden<\/span><\/div><legend class='gfield_label gform-field-label' >Student or Guardian<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_28_37'>\n\t\t\t<div class='gchoice gchoice_28_37_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_37' type='radio' value='Student' checked='checked' id='choice_28_37_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_28_37_0' id='label_28_37_0' class='gform-field-label gform-field-label--type-inline'>Student<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_28_37_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_37' type='radio' value='Guardian'  id='choice_28_37_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_28_37_1' id='label_28_37_1' class='gform-field-label gform-field-label--type-inline'>Guardian<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_28_10\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_10\" ><label class='gfield_label gform-field-label' for='input_28_10'>Destination preference<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_10' id='input_28_10' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Argentina' >Argentina<\/option><option value='Australia' >Australia (from New Zealand)<\/option><option value='Canada' >Canada<\/option><option value='Denmark' >Denmark<\/option><option value='Finland' >Finland<\/option><option value='France' >France<\/option><option value='Germany' >Germany<\/option><option value='Irland' >Ireland<\/option><option value='Italy' >Italy<\/option><option value='Japan' >Japan<\/option><option value='New Zealand' >New Zealand (from Australia)<\/option><option value='Norway' >Norway<\/option><option value='Spain' >Spain<\/option><option value='Sweden' >Sweden<\/option><option value='The Netherlands' >The Netherlands<\/option><option value='USA' selected='selected'>USA<\/option><option value='UK' >UK<\/option><\/select><\/div><\/div><fieldset id=\"field_28_26\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datedropdown gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_26\" ><legend class='gfield_label gform-field-label' >Student&#039;s date of birth<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div id='input_28_26' class='ginput_container ginput_complex gform-grid-row'><div class='gfield_date_dropdown_day ginput_container ginput_container_date gform-grid-col' id='input_28_26_2_container'><select name='input_26[]' id='input_28_26_2'   aria-required='true'  ><option value=''>Day<\/option><option value='1' >1<\/option><option value='2' >2<\/option><option value='3' >3<\/option><option value='4' >4<\/option><option value='5' >5<\/option><option value='6' >6<\/option><option value='7' >7<\/option><option value='8' >8<\/option><option value='9' >9<\/option><option value='10' >10<\/option><option value='11' >11<\/option><option value='12' >12<\/option><option value='13' >13<\/option><option value='14' >14<\/option><option value='15' >15<\/option><option value='16' >16<\/option><option value='17' >17<\/option><option value='18' >18<\/option><option value='19' >19<\/option><option value='20' >20<\/option><option value='21' >21<\/option><option value='22' >22<\/option><option value='23' >23<\/option><option value='24' >24<\/option><option value='25' >25<\/option><option value='26' >26<\/option><option value='27' >27<\/option><option value='28' >28<\/option><option value='29' >29<\/option><option value='30' >30<\/option><option value='31' >31<\/option><\/select><\/div><div class='gfield_date_dropdown_month ginput_container ginput_container_date gform-grid-col' id='input_28_26_1_container'><select name='input_26[]' id='input_28_26_1'   aria-required='true'  ><option value=''>Month<\/option><option value='1' >1<\/option><option value='2' >2<\/option><option value='3' >3<\/option><option value='4' >4<\/option><option value='5' >5<\/option><option value='6' >6<\/option><option value='7' >7<\/option><option value='8' >8<\/option><option value='9' >9<\/option><option value='10' >10<\/option><option value='11' >11<\/option><option value='12' >12<\/option><\/select><\/div><div class='gfield_date_dropdown_year ginput_container ginput_container_date gform-grid-col' id='input_28_26_3_container'><select name='input_26[]' id='input_28_26_3'   aria-required='true'  ><option value=''>Year<\/option><option value='2025' >2025<\/option><option value='2024' >2024<\/option><option value='2023' >2023<\/option><option value='2022' >2022<\/option><option value='2021' >2021<\/option><option value='2020' >2020<\/option><option value='2019' >2019<\/option><option value='2018' >2018<\/option><option value='2017' >2017<\/option><option value='2016' >2016<\/option><option value='2015' >2015<\/option><option value='2014' >2014<\/option><option value='2013' >2013<\/option><option value='2012' >2012<\/option><option value='2011' >2011<\/option><option value='2010' >2010<\/option><option value='2009' >2009<\/option><option value='2008' >2008<\/option><option value='2007' >2007<\/option><option value='2006' >2006<\/option><option value='2005' >2005<\/option><option value='2004' >2004<\/option><option value='2003' >2003<\/option><option value='2002' >2002<\/option><option value='2001' >2001<\/option><option value='2000' >2000<\/option><option value='1999' >1999<\/option><option value='1998' >1998<\/option><option value='1997' >1997<\/option><option value='1996' >1996<\/option><option value='1995' >1995<\/option><option value='1994' >1994<\/option><option value='1993' >1993<\/option><option value='1992' >1992<\/option><option value='1991' >1991<\/option><option value='1990' >1990<\/option><option value='1989' >1989<\/option><option value='1988' >1988<\/option><option value='1987' >1987<\/option><option value='1986' >1986<\/option><option value='1985' >1985<\/option><option value='1984' >1984<\/option><option value='1983' >1983<\/option><option value='1982' >1982<\/option><option value='1981' >1981<\/option><option value='1980' >1980<\/option><option value='1979' >1979<\/option><option value='1978' >1978<\/option><option value='1977' >1977<\/option><option value='1976' >1976<\/option><option value='1975' >1975<\/option><option value='1974' >1974<\/option><option value='1973' >1973<\/option><option value='1972' >1972<\/option><option value='1971' >1971<\/option><option value='1970' >1970<\/option><option value='1969' >1969<\/option><option value='1968' >1968<\/option><option value='1967' >1967<\/option><option value='1966' >1966<\/option><option value='1965' >1965<\/option><option value='1964' >1964<\/option><option value='1963' >1963<\/option><option value='1962' >1962<\/option><option value='1961' >1961<\/option><option value='1960' >1960<\/option><option value='1959' >1959<\/option><option value='1958' >1958<\/option><option value='1957' >1957<\/option><option value='1956' >1956<\/option><option value='1955' >1955<\/option><option value='1954' >1954<\/option><option value='1953' >1953<\/option><option value='1952' >1952<\/option><option value='1951' >1951<\/option><option value='1950' >1950<\/option><option value='1949' >1949<\/option><option value='1948' >1948<\/option><option value='1947' >1947<\/option><option value='1946' >1946<\/option><option value='1945' >1945<\/option><option value='1944' >1944<\/option><option value='1943' >1943<\/option><option value='1942' >1942<\/option><option value='1941' >1941<\/option><option value='1940' >1940<\/option><option value='1939' >1939<\/option><option value='1938' >1938<\/option><option value='1937' >1937<\/option><option value='1936' >1936<\/option><option value='1935' >1935<\/option><option value='1934' >1934<\/option><option value='1933' >1933<\/option><option value='1932' >1932<\/option><option value='1931' >1931<\/option><option value='1930' >1930<\/option><option value='1929' >1929<\/option><option value='1928' >1928<\/option><option value='1927' >1927<\/option><option value='1926' >1926<\/option><option value='1925' >1925<\/option><option value='1924' >1924<\/option><option value='1923' >1923<\/option><option value='1922' >1922<\/option><option value='1921' >1921<\/option><option value='1920' >1920<\/option><\/select><\/div><\/div><\/fieldset><div id=\"field_28_16\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_16\" ><label class='gfield_label gform-field-label' for='input_28_16'>Do you have any questions?<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_16' id='input_28_16' class='textarea small'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_28_21\" class=\"gfield gfield--type-section gfield--input-type-section gsection meeting_form-heading field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_21\" ><h3 class=\"gsection_title\">Guardian&#039;s information<\/h3><\/div><div id=\"field_28_22\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_22\" ><label class='gfield_label gform-field-label' for='input_28_22'>First name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_22' id='input_28_22' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_28_23\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_23\" ><label class='gfield_label gform-field-label' for='input_28_23'>Last name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_23' id='input_28_23' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_28_24\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_24\" ><label class='gfield_label gform-field-label' for='input_28_24'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_24' id='input_28_24' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_28_25\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible pcafe_sp_field\"  data-field-class=\"pcafe_sp_field\" data-js-reload=\"field_28_25\" ><label class='gfield_label gform-field-label' for='input_28_25'>Mobile number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone' data-formid='28' data-fieldid='25' data-auto_flag='0' data-flag='flagcode' data-pre_country='none' data-de_country='NZ'><span class='spf-phone error-msg hide'><\/span><span class='spf-phone valid-msg hide'><\/span><input name='input_25' id='input_28_25' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_28_7\" class=\"gfield gfield--type-post_custom_field gfield--type-choice gfield--input-type-checkbox gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_7\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Handling of personal data<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox' id='input_28_7'><div class='gchoice gchoice_28_7_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.1' type='checkbox'  value='Yes, I and\/or my guardians have read and accepted how &lt;u&gt;&lt;a href=&quot;https:\/\/studentexchange.org.nz\/privacy-policy\/&quot; target=&quot;_blank&quot;&gt;Student Exchange Australia New Zealand Ltd processes my personal data&lt;\/a&gt;&lt;\/u&gt;.'  id='choice_28_7_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_28_7_1' id='label_28_7_1' class='gform-field-label gform-field-label--type-inline'>Yes, I and\/or my guardians have read and accepted how <u><a href=\"https:\/\/studentexchange.org.nz\/privacy-policy\/\" target=\"_blank\">Student Exchange Australia New Zealand Ltd processes my personal data<\/a><\/u>.<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_28_38\" class=\"gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_38\" ><label class='gfield_label gform-field-label' for='input_28_38'>CAPTCHA<\/label><div id='input_28_38' class='ginput_container ginput_recaptcha' data-sitekey='6Lf9UF8lAAAAABSqcXo_s7w4xmwmPBzwBWoz8xjS'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/div><div id=\"field_28_36\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_36\" ><div class='ginput_container ginput_container_text'><input name='input_36' id='input_28_36' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='SEANZ' \/><\/div><\/div><div id=\"field_28_35\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_35\" ><div class='ginput_container ginput_container_text'><input name='input_35' id='input_28_35' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='4516623000000091055' \/><\/div><\/div><div id=\"field_28_34\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_34\" ><div class='ginput_container ginput_container_text'><input name='input_34' id='input_28_34' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='{hdn_utm_parameters}' \/><\/div><\/div><div id=\"field_28_33\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_33\" ><div class='ginput_container ginput_container_text'><input name='input_33' id='input_28_33' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='Consultation' \/><\/div><\/div><div id=\"field_28_32\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_32\" ><div class='ginput_container ginput_container_text'><input name='input_32' id='input_28_32' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='{hdn_referrer_field}' \/><\/div><\/div><div id=\"field_28_31\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_31\" ><div class='ginput_container ginput_container_text'><input name='input_31' id='input_28_31' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><div id=\"field_28_30\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_30\" ><div class='ginput_container ginput_container_text'><input name='input_30' id='input_28_30' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><div id=\"field_28_29\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_29\" ><div class='ginput_container ginput_container_text'><input name='input_29' id='input_28_29' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='Student' \/><\/div><\/div><div id=\"field_28_39\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_28_39\" ><label class='gfield_label gform-field-label' for='input_28_39'>Comments<\/label><div class='ginput_container'><input name='input_39' id='input_28_39' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_28_39'>This field is for validation purposes and should be left unchanged.<\/div><\/div><\/div><\/div>\n        <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_28' class='gform_button button' value='Submit'  onclick='if(window[\"gf_submitting_28\"]){return false;}  if( !jQuery(\"#gform_28\")[0].checkValidity || jQuery(\"#gform_28\")[0].checkValidity()){window[\"gf_submitting_28\"]=true;}  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_28\"]){return false;} if( !jQuery(\"#gform_28\")[0].checkValidity || jQuery(\"#gform_28\")[0].checkValidity()){window[\"gf_submitting_28\"]=true;}  jQuery(\"#gform_28\").trigger(\"submit\",[true]); }' \/> \n            <input type='hidden' class='gform_hidden' name='is_submit_28' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='28' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_28' value='WyJ7XCIzN1wiOltcIjg5ZWIyYTUxNjAzZDE1YzY5YzJmNjIxYWQ1NGIyYWVlXCIsXCIzMGFhZWNhOTU5NmUzYzFhZTY2ZDkyOTcxZDdkN2U0ZFwiXX0iLCI0ZWZhYzNhMGZiNDU1NDU1NmJlMTA5ODMwOTNjZDk1OSJd' \/>\n            <input type='hidden' class='gform_hidden' name='gform_target_page_number_28' id='gform_target_page_number_28' value='0' \/>\n            <input type='hidden' class='gform_hidden' name='gform_source_page_number_28' id='gform_source_page_number_28' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div><script>\ngform.initializeOnLoaded( function() {gformInitSpinner( 28, 'https:\/\/studentexchange.org.nz\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_28').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_28');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_28').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_28').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_28').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_28').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/  }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_28').val();gformInitSpinner( 28, 'https:\/\/studentexchange.org.nz\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [28, current_page]);window['gf_submitting_28'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_28').replaceWith(confirmation_content);jQuery(document).trigger('gform_confirmation_loaded', [28]);window['gf_submitting_28'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_28').text());}else{jQuery('#gform_28').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"28\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);                if (event && event.defaultPrevented) {                return;         }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_28\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_28\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_28\" );        let 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class=\"wp-block-educatius-program-cards container\"><div class=\"swiper school-card-swiper\"><div class=\"swiper-wrapper\"><div class=\"highschool-card bg-lightest-blue d-flex flex-column swiper-slide\"><div class=\"highschool-img-wrap position-relative\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2023\/02\/LIVEOnline300x180.jpg\" class=\"img-fluid\" \/><\/div><div class=\"highschool-card-content\"><h5 class=\"highschool-card-title mb-3\">LIVE Online Info Sessions<\/h5><p class=\"highschool-card-detail mb-5\">Please register here to learn more about Student Exchange  <\/p><a href=\"\/information-sessions\" class=\"d-flex align-items-center gap-2 text-primary read-more-link\"><span class=\"\">Learn more<\/span><span class=\"arrow-right-icon\"><\/span><\/a><\/div><\/div><div class=\"highschool-card bg-lightest-blue d-flex flex-column swiper-slide\"><div class=\"highschool-img-wrap position-relative\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2023\/02\/host-family-300x180-1.jpg\" class=\"img-fluid\" \/><\/div><div class=\"highschool-card-content\"><h5 class=\"highschool-card-title mb-3\">Interested in hosting?<\/h5><p class=\"highschool-card-detail mb-5\">You can get involved by hosting an exchange student<\/p><a href=\"\/host-a-student\" class=\"d-flex align-items-center gap-2 text-primary read-more-link\"><span class=\"\">Learn more<\/span><span class=\"arrow-right-icon\"><\/span><\/a><\/div><\/div><div class=\"highschool-card bg-lightest-blue d-flex flex-column swiper-slide\"><div class=\"highschool-img-wrap position-relative\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2022\/12\/high-school-abroad-students-walking-300x180px.jpg\" class=\"img-fluid\" \/><\/div><div class=\"highschool-card-content\"><h5 class=\"highschool-card-title mb-3\">Classic High School Programs<\/h5><p 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class=\"arrow-right-icon\"><\/span><\/a><\/div><\/div><\/div><\/div><div class=\"school-card-swipe-arrows d-flex justify-content-center align-items-center gap-5 mt-5\"><span class=\"school-card-arrow-prev ps-2 pe-3\"><span class=\"slider-arrows arrow-left\"><\/span><\/span><span class=\"school-card-arrow-next ps-3 pe-2\"><span class=\"slider-arrows arrow-right\"><\/span><\/span><\/div><\/div>\n\n\n\n<div class=\"wp-block-educatius-brand-logos footer-clients-wrap\"><div class=\"container text-center\"><h4 class=\"text-block-title text-primary\"><\/h4><div class=\"logo-slider\"><div class=\"container\"><div class=\"row g-3 justify-content-center\"><div class=\"col-6 col-md-4 col-lg-3\"><a href=\"https:\/\/www.nzcie.org.nz\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2022\/12\/footer-nziiu-164x112-1.png\" class=\"img-fluid\" \/><\/a><\/div><div class=\"col-6 col-md-4 col-lg-3\"><a href=\"\/about-us\/child-safety-and-qmp\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/studentexchange.org.au\/wp-content\/uploads\/sites\/7\/2022\/12\/sub-footer-iso-164x112-1.png\" class=\"img-fluid\" \/><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Complaints Handling Policy Should a party have a complaint about our product or service, that party is encouraged to contact us. We will respond to any concern communicated to us as follows: Process and Administration Child Safety Other Matters (about which a complaint might be made) We understand that complaints may arise about a variety [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":1021,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"wf_page_folders":[236],"class_list":["post-12512","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v23.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints Handling Policy | Student Exchange Australia New Zealand<\/title>\n<meta name=\"description\" content=\"Student Exchange Australia New Zealand has a complaints handling policy. 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